Terms of service
1. Introduction and Scope
These Terms of Service describe the rules, conditions, rights, and responsibilities that apply when you access or use our website, mobile applications, and related services for browsing, purchasing furniture products, and receiving associated services.
We are committed to a customer-focused approach and strive to provide high-quality, practical, and reliable home furnishing products and services. We recognize the importance of protecting our customers' rights and interests and aim to provide a secure and transparent shopping experience throughout every stage of the purchasing process.
By accessing our website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms of Service.
2. User Accounts and Website Responsibilities
User Accounts
When creating an account, you agree to provide accurate, current, complete, and lawful information, including but not limited to your name, contact information, and email address. This information is used to verify your identity, provide personalized services, process transactions, and communicate with you regarding your orders.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Your account serves as your personal access point to our platform, and you are responsible for all activities and transactions conducted through your account.
If you become aware of unauthorized access, suspicious activity, unauthorized transactions, or any security concern involving your account, you must notify us immediately. We will take reasonable measures to help protect your account. However, we are not responsible for losses resulting from your failure to adequately safeguard your account information.
Website Responsibilities
We make reasonable efforts to maintain the security, availability, and proper functioning of our website and services. However, interruptions, delays, errors, maintenance periods, technical issues, or events beyond our reasonable control may occasionally occur.
While we will work to address such issues promptly, we are not liable for any direct, indirect, incidental, or consequential losses arising from temporary service interruptions, technical failures, or circumstances beyond our control, except where required by applicable law.
3. Product Information, Inventory, and Pricing Rights
Product Information
We strive to provide accurate product descriptions, images, dimensions, specifications, and other relevant information. However, occasional errors, omissions, inaccuracies, or typographical mistakes may occur.
If you identify information that appears inaccurate, please contact us so that we may review and correct the issue when appropriate.
Inventory Availability
Inventory levels may change rapidly due to customer demand and order activity. Product availability displayed on the website does not guarantee that an item remains in stock at the time an order is processed.
If an item becomes unavailable after an order is placed, we will contact you as soon as possible to discuss available alternatives or provide a full refund.
Pricing and Adjustments
Product prices may change from time to time due to market conditions, supplier costs, promotions, or other business considerations.
The price displayed and confirmed at checkout will generally be the final purchase price applicable to your order.
We reserve the right to correct pricing errors, calculation errors, or typographical mistakes discovered before shipment. If a pricing error affects your order, we will notify you and provide the opportunity to confirm, modify, or cancel the order.
4. Orders and Payments
Order Confirmation
After placing an order, you will receive an order confirmation email containing the details of your purchase.
Receipt of an order confirmation does not necessarily constitute acceptance of the order. An order becomes effective only after it has been reviewed and accepted by us.
We reserve the right to decline, cancel, or limit any order for reasons including but not limited to inventory availability, pricing errors, suspected fraud, payment issues, or legal compliance requirements.
Payment Methods
We offer secure payment methods, including major credit and debit cards and other payment options displayed during checkout.
If you experience any issues during the payment process, please contact our customer support team for assistance.
5. Shipping and Delivery Information
Order Processing Time
Orders are generally processed within 1 to 3 business days.
Shipping Destinations
We currently ship to addresses located within the United States and Germany.
Estimated Delivery Time
After shipment, delivery generally requires approximately 3 to 5 business days. Actual delivery times may vary depending on carrier operations, weather conditions, customs procedures, holidays, and other external factors beyond our control.
Shipping Fees
Orders with a total value of $79.99 or more qualify for free shipping.
Orders with a total value below $79.99 are subject to a shipping fee of $7.99.
Duties and Taxes
All listed product prices include applicable duties and customs-related charges where applicable. Customers are not required to pay additional customs duties or import charges for eligible orders.
For additional information, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
You may cancel your order at any time before it has been shipped without incurring cancellation fees.
To request a cancellation, please contact customer service by email and provide your order number along with the reason for cancellation.
Once we verify that the order has not yet shipped, any approved refund will be processed within 1 to 5 business days and returned to the original payment method used for the purchase.
Cancellation After Shipment
Once an order has been shipped, it cannot be canceled directly. However, customers may choose one of the following options:
Refusing Delivery
You may contact the carrier and refuse delivery of the package. Once the returned item is received by us, any approved refund will be processed within 1 to 5 business days and returned to the original payment method.
Return After Delivery
If the package has already been delivered, you may request a return and refund in accordance with our Return and Refund Policy.
After the returned item is received and inspected, any approved refund will be processed within 1 to 5 business days and returned to the original payment method.
7. Return and Refund Policy
Return and Exchange Eligibility
You may request a return or exchange within 14 days of receiving your order.
Returned products must be unused and accompanied by the original packaging, tags, labels, and proof of purchase.
Return Procedure
To initiate a return or exchange request, please contact customer service by email and provide details regarding the product and the reason for the request.
Our customer support team will guide you through the return or exchange process.
Refund Processing
Refunds are generally processed within 1 to 5 business days after the returned item has been received and approved following inspection.
If an exchange is approved, the replacement product will be shipped as soon as possible after the return has been verified.
Additional details are available in our Return and Refund Policy.
8. Privacy and Data Protection
We collect only information reasonably necessary to provide our services, process transactions, improve customer experiences, and comply with legal obligations.
We use reasonable administrative, technical, and organizational safeguards, including encryption and access-control measures, to help protect personal information.
Except as required by law or described in our Privacy Policy, we do not disclose personal information without an appropriate legal basis.
For additional information, please review our Privacy Policy.
9. Dispute Resolution and Governing Law
If a dispute arises between you and us, both parties agree to first attempt to resolve the matter through good-faith discussions and negotiations.
If a resolution cannot be reached through informal means, the dispute may be submitted to a court of competent jurisdiction as permitted by applicable law.
10. Changes to These Terms
We reserve the right to modify, update, or revise these Terms of Service at any time.
Any changes will be posted on our website and will become effective upon publication unless otherwise stated.
Your continued use of our website or services following the posting of updated terms constitutes acceptance of the revised Terms of Service.
11. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages, including loss of profits, loss of business opportunities, loss of data, or business interruption arising from the use of, or inability to use, our website, products, or services.
Your use of the website and services is at your own risk.
Nothing in these Terms shall exclude or limit liability to the extent such limitation is prohibited by applicable law.
12. Intellectual Property
All content available on this website, including but not limited to text, graphics, photographs, images, logos, icons, product descriptions, designs, layouts, software, and other materials, is protected by applicable intellectual property, copyright, trademark, and related laws.
Without prior written authorization, no person may copy, reproduce, distribute, modify, publish, display, transmit, or use any website content for commercial purposes.
13. Contact Us
Phone: +1 (617) 548-7579
Email:assist@boeopalvin.com
Address: 38 W Elm Ter #10,Brockton,MA 02301,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)