Order Cancellation Policy

We understand that there may be situations where you need to cancel an order. If you have any questions about canceling your order or require assistance, please feel free to contact us through any of our available service channels. Below is our cancellation process:

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a request through any of our customer service channels. In such cases, you will receive a full refund of 100% of the amount you have paid at no additional cost.

2. Cancellation of Shipped Orders

If your order has already been shipped, it cannot be canceled. However, you may initiate a return after the order has been delivered. To do so, please follow the return instructions included with your package or contact our customer service team for further assistance.

3. Refund Process

Processing Time: Once your cancellation request has been received and approved, your refund will be processed within 1–5 business days.

Return of Funds: Refunds will be issued using your original method of payment.

Phone: +1 (617) 548-7579

Email:assist@boeopalvin.com

Address: 38 W Elm Ter #10,Brockton,MA 02301,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)