Refund policy

We are dedicated to providing high-quality products and reliable customer service. If you need to cancel an order, initiate a return, request an exchange, or apply for a refund, please carefully review the policy below.

Order Cancellation Before Shipment

If you decide to cancel your order before it has been processed or shipped, we will fully respect your request and provide our support regardless of the reason.

Orders canceled prior to processing and shipment are eligible for a full refund.

Returns and Exchanges Within the Authorized Period

For home furnishing products purchased through our store, you may request a return or exchange within 14 days of delivery, provided that all conditions stated in this policy are met.

If eligible, you may choose either a refund or an exchange depending on your preference and the specific situation.

Damaged Products or Order Errors

If the item you receive arrives damaged or defective—for example, a structural issue such as a crack affecting usability—or if an error occurs on our side, including incorrect model, color, size, or item shipped, you may qualify for a full refund or replacement depending on the circumstances.

Each case will be reviewed individually to determine the most appropriate solution.

Return and Exchange Requirements

To be eligible for a return or exchange, the following conditions must be satisfied:

  • The product must be unused, in new condition, and free from any signs of wear, stains, misuse, modification, or damage.
  • Original packaging is strongly recommended, as it helps ensure safe transport during return shipping. If unavailable, the customer must ensure proper protective packaging.
  • All original accessories, manuals, warranty documents, and included components must be returned.
  • All tags, labels, and identification markings must remain intact and must not be removed or altered.

Procedure for Requesting a Refund or Exchange

Initial Request

Customers must contact us via email and provide:

  • Order number
  • A detailed explanation of the reason for the request (e.g., design concerns, compatibility issues, product defects, shipping damage, etc.)

Providing complete and accurate information helps ensure faster processing.

Request Verification

Once received, our customer service and verification team will review your request. This may include:

  • Verification of order details against system and payment records
  • Confirmation that the request is within the eligible return period
  • Assessment of product condition and eligibility based on reported issues

Returning the Product (If Approved)

If your request is approved, we will send return instructions and the return address via email or other contact methods.

Please ensure that:

  • The product is securely packaged with appropriate protective materials
  • A return/exchange form is included with order details and reason for return
  • A trackable shipping method is used

A return label is included in each shipment where applicable and should be used whenever possible. If it is missing or unusable, please contact our support team before sending the item.

Refund Processing

After the returned item is received, it will be inspected to ensure compliance with this policy. If approved, the refund will be issued to the original payment method used at checkout.

Refund Method and Processing Time

Processing Time:
Refunds are typically processed within 1 to 5 business days after inspection is completed.

Please note that actual posting times may vary depending on your bank or payment provider.

Refund Method:
Refunds are always returned to the original payment method to ensure secure and traceable transactions.

Return Shipping Costs

Customer-Initiated Returns:
If the return is not due to our error or product defect, the customer is responsible for return shipping costs. Tracking is recommended.

Store Error or Defective Products:
If the issue is caused by our error or a verified defect, we will cover all return shipping costs and provide either a full refund or replacement at no additional charge.

Where applicable, the provided return label may be used for covered shipping costs.

Non-Eligible Returns

Returns or exchanges may be denied if:

  • The product has been damaged due to misuse, negligence, or improper handling
  • Essential parts, accessories, tags, or documents are missing
  • The item is not in resalable condition
  • The request does not meet the requirements of this policy

Contact Us

Phone: +1 (617) 548-7579
Email: assist@boeopalvin.com
Address: 38 W Elm Ter #10, Brockton, MA 02301, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)