Refund policy
We are committed to providing quality products and excellent customer service. If you need to cancel an order, request a return, exchange a product, or apply for a refund, please review the following policy carefully.
Order Cancellation Before Shipment
If you choose to cancel your order before it has been processed and shipped, we will provide our full understanding and support regardless of the reason for cancellation.
Orders canceled before processing and shipment are eligible for a full refund.
Returns and Exchanges Within the Authorized Return Period
If you purchased a home furnishing product through our platform and wish to return or exchange it within 14 days of receiving your order, you may request a refund or exchange, provided that all return and exchange requirements outlined in this policy are met.
Damaged Products or Order Errors
If the product you receive arrives damaged or defective, such as a crack in a furniture component that affects normal use, or if we make an error in fulfilling your order, including sending the wrong model, color, size, or item, you may be eligible for a full refund or a replacement, depending on the circumstances.
Return and Exchange Requirements
To qualify for a return or exchange, the following conditions must be met:
The product must be in new and unused condition, with no signs of wear, stains, misuse, modification, or damage.
Customers are strongly encouraged to retain the original packaging, as it helps protect the product during the return shipping process. If the original packaging is unavailable, the customer is responsible for ensuring that the product is properly packaged and protected for return shipment.
All accessories, user manuals, warranty documents, and any related items originally included with the product must be returned.
All product tags, labels, and identification markings must remain attached and intact and must not be removed, altered, or damaged.
Procedure for Requesting a Refund or Exchange
Initial Request
Customers should submit their request by email and provide the following information:
Order number.
A detailed description of the reason for the request, such as dissatisfaction with the design, incompatibility with home décor, quality concerns, product defects, shipping damage, or other relevant issues.
Providing complete and accurate information will help our team process your request more efficiently.
Request Verification
After receiving your request, our customer service and verification team will review the information provided through email or other communication channels.
The review process may include:
Verification of the order by comparing order records, system data, and payment information.
Confirmation that the request falls within the applicable return or refund period.
Evaluation of whether the product meets the return and exchange eligibility requirements, including product condition and any reported defects.
Returning the Product (If Approved)
If your request is approved, we will notify you by email or other available contact methods and provide the return shipping address.
When returning a product, please ensure that:
The product is securely packaged using appropriate protective materials to prevent additional damage during transit.
A return or exchange form is included with the shipment, containing the order number, product information, and the reason for the return or exchange request.
A trackable shipping service is used so that the return shipment can be monitored throughout the delivery process.
A return shipping label is included with each package shipped by us. Whenever possible, please use the provided return label when completing a return or exchange. If the return label is lost, damaged, or cannot be used, please contact our customer service team for assistance before returning the item.
Refund Processing
Once the returned product has been received, our team will inspect the item to confirm that it satisfies the requirements of this policy.
If the return is approved, the refund will be issued to the same payment method originally used for the purchase.
Refund Method and Processing Time
Estimated Processing Time
Approved refunds are generally processed within 1 to 5 business days after the returned product has been received and inspected.
Please note that the time required for funds to appear in your account may vary depending on your financial institution or payment provider.
Refund Method
Refunds will be issued to the original payment method used during checkout. This helps maintain transaction security, accuracy, and traceability.
Return Shipping Costs
Customer-Initiated Returns
If a return is requested for reasons other than our error or a product defect, the customer is responsible for all return shipping costs.
We recommend using a trackable shipping service and retaining proof of shipment until the return process has been completed.
Store Errors or Manufacturing Defects
If the return is the result of our fulfillment error or a manufacturing defect, we will cover all applicable return shipping costs and provide either a full refund or a replacement product at no additional cost.
When applicable, the return shipping label included with the order may be used to cover the return shipping expenses under these circumstances.
Products Damaged by the Customer or Non-Qualifying Returns
Returns or exchanges will not be accepted if:
The product has been damaged due to misuse, negligence, improper handling, modification, or other actions by the customer.
The product is missing essential components, accessories, tags, labels, manuals, or warranty documentation.
The condition of the product does not meet the standards necessary for resale.
The return does not otherwise satisfy the requirements outlined in this policy.
Contact Us
Phone: +1 (617) 548-7579
Email:assist@boeopalvin.com
Address: 38 W Elm Ter #10,Brockton,MA 02301,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)