Versand

We process and ship orders from our warehouse Monday through Friday, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. If you do not receive this email, we recommend checking your spam or junk folder before reaching out to customer support.

Order Processing Time

Orders are generally processed within 1 to 3 business days.

For orders placed and successfully paid before 6:00 PM on a business day, processing begins on the same day.

For orders placed after 6:00 PM, processing starts on the next business day.

Orders placed on weekends or public holidays will be processed on the next available business day.

Please note that processing time is separate from shipping transit time.

Shipping Transit Time

Once your order has been processed and shipped, estimated delivery time is approximately 3 to 5 business days.

Delivery times may vary depending on carrier performance, weather conditions, peak seasons, customs procedures, and other factors beyond our control.

Shipping Destinations

We currently ship only to the following countries:

  • United States
  • Germany

Orders with delivery addresses outside these regions cannot be processed at this time.

Shipping Costs

Orders under $79.99 are subject to a $7.99 shipping fee.
Orders of $79.99 or more qualify for free standard shipping.

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Order Tracking

Customers can track their orders via the “Order Tracking” page on our website by entering the required order details.

Tracking updates become available once the carrier scans the package into its logistics system. Please allow time for tracking information to appear.

Changing the Shipping Address

If you need to change your shipping address, please contact us via email within 24 hours of placing your order.

After this timeframe, the order may already be in processing or shipment preparation, and modifications may no longer be possible.

We will do our best to assist, but we cannot guarantee changes once processing has begun. Customers are responsible for ensuring all shipping information is accurate at checkout.

Shipping Delays

While we aim to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Carrier disruptions
  • Customs inspections or clearance procedures
  • Public holidays
  • High shipping volume periods
  • Natural disasters or force majeure events

We appreciate your understanding in such cases.

Lost, Delayed, or Damaged Shipments

If your package is significantly delayed, appears lost, or arrives damaged, please contact our customer support team as soon as possible.

We will coordinate with the carrier to investigate the issue and help provide an appropriate resolution.

Customer Service

Phone: +1 (617) 548-7579
Email: assist@boeopalvin.com
Address: 38 W Elm Ter #10, Brockton, MA 02301, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)